Microsoft has officially recalled the power supply cables for Surface Pro tablets, on account of overheating issues. Free replacement AC cables will be available for people who bought devices before March 2015.
Microsoft claims that the damage may happen over time and advises people who experienced problems to seek a replacement. As time passes, multiple bends or wrappings of the AC power cords may cause damage like cracking, fraying or bulging. Even if the damage isn’t clearly visible on the AC power cord, Microsoft is asking Surface Pro, Surface Pro 2 customers and Surface Pro 3 pre March 15 customers to get a free replacement AC cord.
Models that don’t qualify for this are the Surface Pro 4 and Surface Book, power supplies with DC power cord for all devices and AC power cords for docking stations for the Surface Pro, Pro 2, Pro 3 and Surface 3. If you’re looking for a replacement, you need to access this site, scroll down the page and sign in with the Microsoft account.
Then you will verify the info, enter your address and phone number and select your product. Then you enter the serial number and that’s pretty much it.
